Refund & Returns Policy
Last Updated: October 2026 · South African Legal Compliance
Our refund and return procedures comply with the South African Consumer Protection Act (No. 68 of 2008), ensuring transparent and fair resolution for commercial equipment clients.
1. Statutory 14-Day Return Window
Standard off-the-shelf equipment (chafers, tables, chairs, countertop appliances) may be returned within 14 calendar days of delivery if in unused, original condition with all accessories, manuals, and original packaging.
Returned items undergo comprehensive quality inspection by our workshop technicians before refund authorization.
2. Defective or Damaged Goods
If equipment arrives damaged in transit or displays a manufacturing defect, notify us within 48 hours of delivery with photographic evidence.
We will promptly arrange collection, repair, replacement, or a full refund at no cost to the client pursuant to Section 56 of the CPA.
3. Custom Built & Configured Units
Custom-built food trailers, modified shipping containers, and tailor-made mobile refrigeration units built to client specifications are exempt from standard return unless found to have an unrepairable structural or mechanical defect.
4. Processing Refunds
Approved refunds are processed via Electronic Funds Transfer (EFT) back to the original purchasing account within 5 to 7 business days following inspection clearance.
SABS Standard
Food-grade stainless steel fabrication adhering to SANS safety codes.
Consumer Protection
Transparent trading strictly aligned with the CPA Act No. 68 of 2008.
POPIA Protected
Encrypted commercial customer records and strict data privacy.